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Smile Country Dental Reviews
2016 Jefferson Street, Napa, CA 94559
4.4 / 5
based upon 174 reviews.
5 / 5
based upon 5 reviews.
Posted On: 02/20/2025 Do not recommend. My daughter went to this office for her wisdom teeth removal. She was seen mid morning on a Friday. She was given nitrous to help calm her. Then almost immediately they started giving her the 12 injections with no numbing paste. Which was extremely painful and uncomfortable. The visit went mostly smoothly however the after care was terrible. I was told her prescription would be sent to the pharmacy for us to pick up once we returned to our home town. We double checked the pharmacy info was correct. Our drive home took a few hours. Upon arriving at the pharmacy I was told they hadn't received any medications for her yet. I immediately called the office to find out they had closed at 3, it was 3:25. I left a message on the emergency line. I was hoping this would result in a call back from the doctor or office manager and meds being sent, but we received nothing. I then had to take my daughter to the ER to get her pain meds as she was downright miserable at this point. It wasn't until Sunday that we got a auto call from the pharmacy that her meds were ready. Since it was a Sunday we weren't actually able to get anything until Monday. Once we were actually able to get her medication I was surprised it was not just pain meds but it was 4 items total! An antibiotic, a steroid for swelling, an oral rinse and Motrin (totally inadequate for the procedure) . I never received a call from the office checking in on my daughter or letting us know what the issue was. I called to speak with them regarding everything that happened, was told the manager would be calling me back as she was busy. Tomorrow will be a week and we still have not heard from them. Megan Hall J website Logo Google Review
Posted On: 02/14/2025 They never answer the phone so it takes MONTHS to get an appointment. Liberty W website Logo Google Review
Posted On: 01/28/2025 I had a great first visit to this office. The front staff were nice, friendly, and welcoming. Dr. Mo was professional and gave advice and suggestions in a very straightforward and non judgemental fashion. The hygienist Lydie did a great job and kept me entertained. Tim S website Logo Google Review
Posted On: 12/13/2024 Best dental office experience I’ve had. Tania/Sylvia have been so comforting, welcoming, explained everything so well to me. Just makes me feel like we’ve known each other for years! Front desk girls are super friendly as well, it just feels nice going somewhere scary, knowing you’re going to be well taken care off! 10/10 recommend. Mari Q website Logo Google Review
Posted On: 10/23/2024 I hardly ever leave bad reviews, but BE WARNED- no matter how many times I try to get in contact with this office they never answer or respond to their texts which is how they prefer you contact them for an appointment. I have about 7 text messages that have gone unanswered and 3 voicemails. This is no way to run a business. Laurynn D website Logo Google Review
Posted On: 10/16/2024 I hate this office. I have medi-cal and delta dental and I was insured that I would not have pay anything and I have already paid $200 out of pocket and when I called denti-cal I found out that I should not be charged that my insurance tried to call the office multiple times and they declined the call. And now they are asking for more money. Hell no. Do not go here they are unorganized and don’t know how to run a business. One I get my money back I won’t be coming back. Sarah C website Logo Google Review
Posted On: 09/18/2024 I love it here already! They were super friendly and very Thorough! I would definitely recommend smile country to my friends a d family! Sara H website Logo Google Review
Posted On: 09/12/2024 This place is the best! Staff is super friendly, appointments are honored and they take all types of insurance. Ron made my root canal go from bad to rad. Overall one of the best spots to get dental work done in Napa. Highly reccomend Smile country dental. Giovanni G website Logo Google Review
Posted On: 09/07/2024 Impossible to get an appointment or even a callback from these people. I have submitted MULTIPLE online requests for an appointment, and also called the number provided for the Napa office and was subsequently placed on hold for ten minutes with no response 😤 Not worth the time I've already wasted... Adam R website Logo Google Review
Posted On: 09/03/2024 If I could give zero stars I would!

Completely unprofessional ! I initially came to that Dental facility for a root canal since my insurance would cover not only the procedure but the crown as well. I scheduled an appointment with SMILE COUNTRY DENTAL IN NAPA since they stated they do expect my insurance but I would be place on a waitlist once the dentist approves the procedure IF he approves the procedure. I attended my initial appointment, they take Dental X-rays, the initial asian Dentist that enters the exam room reviews the X-rays then states that he’s Declining the root canal and explains that I’ll have to pay something when leaving the appointment which through me off entirely. He stated that I’d have one or two options which is proceeding with a stay plate/denture, and the second option was implants, which are completely expensive(of course) . Upon leaving the initial appointment I asked the front desk why I was required to pay one or the other since I’ve had an extraction before covered by my insurance, not having to pay out of pocket for anything. Least to say the front desk didn’t provide a valid answer as to why I was required to pay for either a stay plate or an implant, being that I had to go to work I placed $225 down for the stay plate (half of the cost, $450 exactly) brushed it off and went about my way still confused KNOWING I’ve had an extraction done before not paying a dime .

Aug 17,2024 The day of extraction :
Upon checking in I inquired to the front desk about the “stay plate” and having to pay the remaining balance of the $450 since I don’t see anything on the paperwork indicating I placed half the money down for this so call “stay plate “ that I oh so needed. Both front desk receptionists look at one another completely confused and crazy like they don’t even know what I’m talking about. At this point I’ve had it, I had complete attitude rightfully so! Come to find out ACCORDING TO SYLVIA THE MANAGER the prior Dentist didn’t complete the record & ON TOP of not completing the record they DIDN’T SEND OUT THE MOLDING NEEDED FOR THE STAY PLATE THAT I OH SO NEEDED 3 FREAKIN WEEKS LATER. I immediately request my money back. Mind you, I’ve been waiting 3 weeks w/consistent pain in my mouth for them to not only tell me they didn’t submit my molding for the stay plate but I ACTUALLY DIDN’T NEED A STAY PLATE WHICH WAS MY INITIAL QUESTION TO THEM.

Surgeon, Great! Assistants, Great ! Front desk/MANAGER and initial dentist HORRIBLE!

IT’S LIKE PULLING TEETH JUST TO GET MY MONEY BACK! The manager is completely unprofessional, doesn’t return your calls and is horrible at her job. It’s now September 3 and I’m just now getting my money back after being ignored & having my husband call. I should call BBB and other sources to complain. Save yourself!

When one too many state your front staff are horrible, it’s time to take that hint ! Clearly the customer isn’t wrong in this case!! Maree J website Logo Google Review
Posted On: 07/10/2024 It was Great service, excellent lovely personnel Miriam M website Logo Google Review
Posted On: 07/05/2024 I went in on June for my first time in a while and doctor MO made me feel good about my teeth, the staff was very friendly as well. I was recommended by family but I definitely recommend smile country to everyone Eddie V website Logo Google Review
Posted On: 06/01/2024 After being with the same Dentist for over 20 years, an insurance status change had me pick a new dental office. My former dentist and his staff were like family and I was dreading this change. To my delight and good fortune, I chose Smile Country Dental. Dr Mo and his front office staff, Sylvia & Marlene are wonderful. The ladies were patient with all my questions and went out of their way to accommodate my needs. Dr Mo was very skilled and professional in his treatment of me. He thoroughly explained my treatment options and made me feel very much in control of my treatment plan by explaining all my options in detail. I highly recommend this office for your dental needs. Georgeann K website Logo Google Review
Posted On: 05/10/2024 Horrible customer service. They scheduled me for an appointment on a day that they were closed, didn't follow up on getting any of my documentation from my previous dentist and require multiple appointments to get a simple cleaning. Christina J website Logo Google Review
Posted On: 04/27/2024 Who manages this office? I waited several weeks for my appointment only for it to be cancelled a half hour prior. I did not receive a call back to reschedule and when I called I was told I have to wait TWO MONTHS for another appointment.

I worked in the dental field for a decade. I would never have let this happen on my watch. I’m extremely disappointed in my experience here at Smile Country Dental and I will not be referring any future business here. Alina D website Logo Google Review
Posted On: 04/26/2024 Brenda Lopez C website Logo Google Review
Posted On: 04/18/2024 My experience here was 5 stars. I was scheduled and checked in by Sylvia, who works at the front desk, she was very knowledgeable and polite. I informed her that I was having pain possibly due to a cavity. She helped book the appointment which was extremely quick and easy as there was plenty of availability. Checking in was easy and quick as well, the wait time was very short. The staff was friendly and the quality of the work done was clean, efficient, and overall I’m satisfied and would recommend. Jessica website Logo Google Review
Posted On: 04/04/2024 Smile country is amazing they treat you so nice .When you walk in you just feel the good vibes . I recommend people to go to smile country 🫶🏽 you won’t regret Aracely C website Logo Google Review
Posted On: 03/29/2024 Great staff & excellent doctor! Julie B website Logo Google Review
Posted On: 03/22/2024 Dr. Mo was very gentle & explained every step of the way. Cynthia made my X-rays quick & painless. Ronald cleaned my teeth & had great conversation & of course Sylvia helped me make my appointments & set up the details. All in all they get a solid ⭐⭐⭐⭐⭐ Jamie K website Logo Google Review
Posted On: 03/22/2024 Wonderful team of professionals who care about your health! Dr. Mo is gentle and thorough. Deborah M website Logo Google Review
Posted On: 03/21/2024 Great experience! Definelty going to recommend other family members! Better than western dental 🙈 Selma H website Logo Google Review
Posted On: 03/21/2024 (Translated by Google) Very good, they serve you very kindly

(Original)
Muy vien, te atienden muy amables Roman C website Logo Google Review
Posted On: 03/21/2024 The dr and the staff at this office are great! Ellie L website Logo Google Review
Posted On: 03/21/2024 My first visit with Dr. Mo went great he was very informative. I was very nervous but the team made me feel comfortable and there was no wait time. Thank you!! Polina D website Logo Google Review
Posted On: 03/19/2024 Was great …friendly easy and very helpful Silvia was great and much help Ernie S website Logo Google Review
Posted On: 03/18/2024 Thank you Sylvia at smile country dental you were a blessing today.. Joyleen T website Logo Google Review
Posted On: 03/12/2024 First visit was great! Polite, and attentive Max A website Logo Google Review
Posted On: 03/08/2024 The front desk ladies, like Silvia are great. They are sweet and very helpful. I never feel anxious coming into this office, and Dr. Mo takes very good care of me everytime I come in. Definitely think patient comfort is a main goal in this office !! Lana W website Logo Google Review
Posted On: 03/08/2024 Came to try this new dentist for me and so far am loving it !!! All the staff is super friendly!! Definitely continuing on staying here Melissa G website Logo Google Review
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Thank you so much. I avoid the dentist at all cost. Everyone made me feel welcomed and very comfortable. I will definitely be returning. Very friendly and experienced staff. Everyone there are very caring and gentle with fast appointment scheduling. I have been to many bad dentists before. I'm so glad I found this place! They also have a discount program if you have no dental insurance! I've already referred 3 people who will be making appointments, I believe one is there as we speak! It was actually FUN going to the dentist! I had no anxiety, no pain, and no problems! Best experience with DDS ever! I had a broken tooth requiring a crown. The process took two appointments - the first appointment I was fitted with a temp crown, the second appt the temp crown was replaced with a permanent. Both appts were great, the dentist and tech were super. My orthodontist is special. She conducts herself with charm and friendliness that are such reassuring traits helping me relax and be fully comfortable in her care. I trust her professional knowledge and skills without reservation. I am so very pleased that she is my orthodontist.

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